Worst customer service ever this afternoon from The General customer service team. The General made it obvious that our business was not important to their company. I'm appalled at the upcharge they were going to put on our account so that my wife could talk to a representative about the account! However- The General didn't have a problem taking the money out of her account when the bill was due! Ridiculous! Glad we canceled with these idiots, and I wouldn't recommend them to anyone!
Working with insurance adjusters on a daily basis, I couldn't image carrying insurance through any other company. I find Erie to be the most likely to settle claims, which makes me feel extremely well-covered when I'm on the road. I know that if something happens, and the other person doesn't have insurance, my company will take care of me without pushing back or thinking of dropping me. I love ERIE!.
Had this company for years including coverage for my 21 Year son...not an easy feat to get reasonable prices, complete consideration by all employees and real people who meet all our needs when it really counts. Example..my son was in a total loss accident when hit (hit and run) on a busy freeway. He had minor physical injuries but Wawanesa came through providing everything we needed! We love Wawanesa.
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The General’s coverage options are, quite frankly, barebones protections. While there are some supplemental options like roadside assistance and rental reimbursement, don’t expect the luxury of accident forgiveness. And when you need to file a claim, you’ll have to do so over the phone — though it offers live chat and online policy management, The General doesn’t allow its customers to file claims without talking to a representative.
I've been with them a year and we have now switched. Our policy had lapsed so we paid the past due, got caught up, and thought we were good. NOPE. Found out in April that my license was suspended! Why? Because the General didn't bother reporting to the state that I was insured! Had to pay to get reinstated. So we have a jeep that stopped working. My husband called to have it dropped. Apparently they dropped my car as well. I just got pulled over earlier for not having insurance! My husband has been paying them. I now have to get my license reinstated AGAIN!
My car was blown up by someone who has not been arrested yet. It has been 2 months and the general has not finished the claim still! I have asked them many times to give me another adjustment or to have another person look at it because I purchased a car a year ago for 31k and they are estimating the value at 18k which is way too low. They won’t prove that they have my actual model number which is the souped-up version with 6 grand in added equipment compared to the basic version of my model. (2016 optima EX) They refuse to do another adjustment, they refuse to fix my bill as they said they would by my due date which was the (17th of July) and now it has not been done and I am over a week late because they will not adjust it to the amount it should be without my car on it. They refuse to pay me for my car seat involved because it doesn’t (look damaged in the photo I sent) they are acting like they don’t know it’s illegal to ever be used in a car again. My wife’s car was never to be removed and they did it without my permission and they would not add it without increasing my bill. They then gave me an SR22 proving its back on but my policy states it’s still not on there. Also, I emailed them on the 16th of July demanding to close my policy because of this incident and they told me they are not letting me go until I prove I have other coverage. Is this something you can help with? It is beyond frustrating. I have also sent MANY MANY emails to my adjuster with ZERO help and ZERO replies. She’s ignoring everything I’ve said above and now refuses to give me her supervisors name or number or email. Also, she was supposed to contact my finance company to settle an amount on the car and it’s been over 2 weeks with her refusing to do so, now dinging my credit and my co-signers. I’m flabbergasted by this awful behavior and I need help pursuing legal action against them.
Travelers Insurance offers the most comprehensive coverage of any auto insurance provider we saw. It has options for accident forgiveness, GAP insurance, and special coverage for drivers employed by rideshare apps like Uber and Lyft. And while The General might give you a lower base quote, Travelers’ long list of discounts could erase that gap quickly.
The underinsured motorist coverage works similarly, but it would only pay out when you get hit by someone who does have auto insurance, but your bodily injury damages that they caused are more than they carry, leaving them underinsured. Just like your bodily injury, the UMPD would pay to fix the damage to your car caused by the other driver, and you only have to pay the $250 deductible.