Know when to cut coverage. Don’t strip away coverage just for the sake of cheaper insurance. You’ll need full coverage car insurance to satisfy the terms of an auto loan, and you’ll want it as long as your car would be a financial burden to replace. But for older cars, you can drop comprehensive and collision coverage, which only pay out up to your car’s current value, minus the deductible.
I am glad to see USAA at the bottom; but it should not be on the list at all. I am currently going through a claim with them (total loss, I got rear ended, pushed into the car in front of me and they hit the car in front of them; not at fault). I have all correspondence recorded and proof of them lying to me, and using made up regulations to justify it. When asked for the reference for said regulations, I am ignored. I have been throwing WAC at them, quote after quote as to how they are being unruly. This was in December, it is now April and they have YET to give me a valuation report in compliance with WAC. I will be more than happy to provide a copy of our correspondence (with PII edited, obviously), proving how bad USAA is at customer service and how willing they are to break the rules if it benefits them. Email me if you want to see it. I finally had enough and contacted the Washington State Insurance Commissioner; USAA has until the middle of this month to respond to them… We will see what happens next.
Keep an eye on your credit score: Maintaining a solid credit score is recommended no matter what, but it’s especially important when your score is being referenced to develop your auto insurance policy. Just as you investigate a car’s accident history before purchasing, insurers in most states use a credit-based insurance score to help determine rates. The higher the risk, the higher the policy costs.

Another factor to consider is how often you drive. If you work from home and only drive a few miles once a week to run your errands, you’re far less likely to end up in an accident than someone who has a 50-mile-a-day commute. Rush-hour driving is also riskier than driving at less peak times because you’re dealing with large numbers of often impatient drivers who may be willing to take risks in order to get themselves to work on time. In short, the more you drive, the more insurance coverage you’re likely to need.
Progressive impressed us with a solid array of discounts, including deductions for simple things like signing a new policy early and opting for paperless billing. The company has historically been known for insuring "riskier" drivers than many of its competitors, and it shows: Progressive is our only contender that offers a near unheard-of discount for drivers under 18 (who have a crash rate that’s almost nine times higher than that of middle-aged drivers).
Hi Stephen – I think you’re doing the right thing – as long as the premium continues to be reasonable compared to the competition. Even though we obsess on low rates, quality of service matters. It does little good if you get the cheapest policy, then they stick you when you have a claim. With must auto claims there’s going to be a human error factor (especially with new drivers), and you can’t be with companies that will hold that against you to such a degree that it seems like they no longer want your business.
Product highlights: We’re sure you’ve seen a barrage of GEICO ads dominating your television screen. But besides savvy marketing practices, GEICO also has several programs to help policyholders save money on auto expenses. These include the Fuel Finder feature on GEICO’s mobile app (to find the cheapest gas station in your area) and its Car Buying service (to compare features and prices on new and used cars). Through the Auto Repair Xpress service, a claims adjuster will meet you in the repair shop after you file a claim and help you through the process. In some regions, you can also count on GEICO to provide a rental car for rides to and from the shop.
In a recent survey, we found that our readers’ biggest complaints about their current insurance company related to customer service and their final settlement amount. So, we used J.D. Power’s 2017 claims satisfaction study to find out which insurers had done the best job settling claims for their customers. Scores are assessed on a 1,000-point scale, and all of our final contenders ranked above 850.
If you’re an active or former military member — or related to one — then we highly recommend considering USAA for car insurance. USAA provides exceptional customer service and timely, fair claims payments, as evidenced by top ratings in J.D. Power's customer satisfaction survey and Consumer Reports’ claims satisfaction study. USAA also earns some of the best possible financial scores: “A++” from A.M. Best, “AA+” from S&P Global, and “Aaa” from Moody’s. These ratings mean that USAA promises rock-solid backing for your policy, as well as a stable credit outlook in just about any economy.
Allstate thrives when it comes to discounts for young drivers and students. The company’s Smart Student Discount will apply to anyone under the age of 25 who is either a full-time student with good grades, has completed the teenSMART driver education program, or attends a school within 100 miles of their home. Young drivers are typically the most expensive to insure; this unique discount can alleviate some of those costs.
You worked hard for decades, you retired, and you purchased the luxury car of your dreams. Why should you have to drive around extremely cautiously just because you made an investment in a classic car and your insurance company does not understand its true value? If you purchase Chubb insurance, you and the insurer can agree on how much your car is worth to you rather than having to settle for the market value of the vehicle if it is stolen or totaled.
Customers have also been quick to note that when they needed The General to come through, it either failed to do so or provided an insufficient and unsatisfactory resolution. For repairs, this means you may not get the amount you need — several people report sending over bills from repair shops only to receive compensation that was less than half the actual cost. Refunds for contested fees were also hard to come by, even if there was no history of driving violations or accidents.
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