Being in the business for a very long time, I have found that most people are clueless about insurance, even most agents who sell them. I will agree that their rates are cheap. But I wouldn’t recommend them. Inexperienced adjusters. They do not fully investigate. The policy does not cover like, kind, and quality which is bad if you have a new vehicle.


The Zebra didn’t allow me to customize coverage preferences, forcing me to choose one of four pre-assembled packages. It also didn’t list which companies allowed which discounts, making their earlier list of pre-qualified discounts less useful. On the right side of the page, the site provided an “Insurability Score” listing the factors that insurance companies use to set rates and grading the information I’d provided during the quoting process, which could help drivers looking to improve their rates in the future.
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On the other hand, if you’re still paying off your vehicle both comprehensive and collision coverage are likely required by your lender, and the lender may also set a maximum deductible on your coverage or have other requirements in place. Check with whichever company is providing your auto loan before giving up this coverage or changing your deductibles or coverage limits.
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Auto-Owners Insurance is available in 26 states located primarily in the South and Midwest. It uses an agent-only model that promotes customer relationships, so it’s a great choice if you prefer talking to a human being. The company also scored a nearly perfect score in J.D. Power’s 2018 satisfaction report, falling short only in the realm of its rental car experience.
The General also has some red flags when it comes to its financial solvency. While A.M. Best awards an “Excellent” financial strength rating to The General's parent company, American Family Insurance, The General itself isn't rated by agencies like like S&P Global and Moody’s. In fact, it has no ratings of its own — from any agency. The Insurance Information Institute recommends choosing providers with multiple financial strength evaluations, so this complete lack of evaluation gave us pause. While The General may still have the ability to pay out on claims, it isn’t backed with the same confidence as companies with many financial strength ratings.
Product highlights: The Hartford offers a number of special benefits to their policyholders, including RecoverCare, which provides reimbursement for home services if you’re injured in an accident, and lifetime renewability. With the Hartford, you also have the option to buy into the Advantage PLUS package, which provides first accident forgiveness, an annual reduction in collision deductibles, and more. If you’re an AARP member, you also get the chance to unlock policy discounts specifically designed for drivers over the age of 50.
If you have a healthy balance in your savings account, you may be able to get away with a higher deductible and save significant money on your premiums—but don’t try this if you have little or no money saved. In that case, if you have a high deductible and get in a serious accident, you’ll either end up buried in debt or unable to pay your car repair bills. Stick to a deductible that’s equal to, or preferably less, than the amount you have tucked away in savings.
Cash in on major life changes. Certain life events could translate to cheaper car insurance, so shop for quotes whenever something major changes in your life. For instance, many companies offer a lower rate for married couples or domestic partners. Or perhaps you moved to a suburb with lower accident and crime rates. If your risk for accidents goes down, your rates just might, too.
Product highlights: American Family developed the Dreams Restored Program (DRP) for its auto insurance customers. If a policyholder uses a DRP-certified repair shop after filing a claim, the repairs have a lifetime warranty and the bill goes to American Family rather than to the customer. Some perks offered by American Family include gap coverage and rideshare insurance in select states.
If you’re an active or former military member — or related to one — then we highly recommend considering USAA for car insurance. USAA provides exceptional customer service and timely, fair claims payments, as evidenced by top ratings in J.D. Power's customer satisfaction survey and Consumer Reports’ claims satisfaction study. USAA also earns some of the best possible financial scores: “A++” from A.M. Best, “AA+” from S&P Global, and “Aaa” from Moody’s. These ratings mean that USAA promises rock-solid backing for your policy, as well as a stable credit outlook in just about any economy.
I was with Liberty Mutual for about 15 years and was very satisfied with their prices and service, although I never filed a claim. When I retired and moved from California to Florida, my auto rate went up a ridiculous amount, to almost $10,000 a year even though I had no accidents and one minor moving violation in the last ten years. On top of that, Liberty Mutual screwed up my umbrella policy and told me it was “unenforceable,” whatever that means, but I had to pay for the policy anyway up to the time I canceled and switched to Progressive, which cost about one third the cost of Liberty Mutual for an identical policy. Even good companies change over time.
The company also offers plenty of other discounts that seniors can take advantage of to lower their car insurance rate. Get a discounted rate when you pay your full premium in one lump sum or when you enrolled in automatic electronic funds transfer payments. If you’re planning to switch from another insurer, you can qualify for a discount if you switch with no lapse in coverage.
Product highlights: The Hartford offers a number of special benefits to their policyholders, including RecoverCare, which provides reimbursement for home services if you’re injured in an accident, and lifetime renewability. With the Hartford, you also have the option to buy into the Advantage PLUS package, which provides first accident forgiveness, an annual reduction in collision deductibles, and more. If you’re an AARP member, you also get the chance to unlock policy discounts specifically designed for drivers over the age of 50.
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How it works: Once I launched the quoting tool for auto insurance, I was greeted by a large-print brag that “Drivers Pay As Low As $29.32/Month for Car Insurance.” When I began filling in my vehicle information, the site offered to save me time by looking up the information for me—a frightening reminder of how much of our personal information is available online. The contact information fields were accompanied by text stating that “we respect your privacy” and “NO SPAM, privacy guaranteed.”

The General advertises low rates for coverage, and many customers have confirmed that they were offered lower premiums at the outset of their policy. But after the fact, The General has been known to tack on hidden fees for things as simple as monthly billing, resulting in a rate that can be significantly higher than the initial rate you were given.
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