State Farm is the largest car insurance company in the nation, per the Insurance Information Institute in 2018. Fortunately, it’s also one of the best — especially when it comes to the customer service experience. In 2018, State Farm received high praise from J.D. Power for its service interaction and claims handling. And of all the insured drivers we surveyed, it received the most positive remarks by far.
Nationwide’s coverage selection is more or less on par with companies like Progressive, Allstate, and GEICO. It includes all the core coverage options — from liability to uninsured motorist — as well as some add-ons that may be hard to find elsewhere, like GAP insurance, rideshare coverage, and accident forgiveness. Like other top companies, Nationwide also offers plenty of discounts. Customers can save by bundling home and auto insurance, installing safety devices on their car, taking a defensive driving course, staying accident free, and more.
Product highlights: We’re sure you’ve seen a barrage of GEICO ads dominating your television screen. But besides savvy marketing practices, GEICO also has several programs to help policyholders save money on auto expenses. These include the Fuel Finder feature on GEICO’s mobile app (to find the cheapest gas station in your area) and its Car Buying service (to compare features and prices on new and used cars). Through the Auto Repair Xpress service, a claims adjuster will meet you in the repair shop after you file a claim and help you through the process. In some regions, you can also count on GEICO to provide a rental car for rides to and from the shop.
Quite simply, Travelers didn’t inspire enough confidence with its claims satisfaction. We know one survey doesn’t paint an entire picture, but Travelers was the lowest-scoring insurer of our top picks. Its J.D. Power score of 851 out of 1,000 is below the industry average, and since our research consistently pointed to claims satisfaction as the best indicator of customer experience, we couldn’t give Travelers the top spot in confidence.
Products underwritten by Nationwide Mutual Insurance Company and Affiliated Companies. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Subject to underwriting guidelines, review, and approval. Products and discounts not available to all persons in all states. Nationwide Investment Services Corporation, member FINRA. Home Office: One Nationwide Plaza, Columbus, OH. Nationwide, the Nationwide N and Eagle, and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. © 2019 Nationwide Mutual Insurance Company.
Who has the best car insurance in Dallas? According to the 2016 J.D. Power Survey of Texas auto insurers, Texas Farm Bureau had top marks. Texas Farm Bureau scored particularly well when it came to the smoothness in which they process claims. In Dallas the draw back of Texas Farm Bureau is that it isn't the cheapest which is unusual for most parts of Texas and you first need to become a member, which requires an annual fee of usually around $40. Luckily, there are several great auto insurance companies Dallasites can go.
Owners of brand-new vehicles might consider getting gap coverage to protect themselves in case of an accident early on in their car ownership. New vehicles lose a huge amount of their value the moment you drive them off the dealership lot, but you still owe your lender however much you purchased the vehicle for in the first place. However, if you get into a major accident a week after buying your new car and the vehicle is totaled, standard auto insurance policies will only pay you up to the car’s current value—which will likely be much less than you owe on it. In such a situation, gap coverage will “fill in the gap” between the car’s current value and how much you still owe on it.
Allstate scored in the middle of the pack in J.D. Power’s 2018 Auto Insurance Study (mostly due to its higher premiums), but we’d still recommend it over The General. It dwarfs The General when it comes to discounts and supplemental coverage — meaning that going with The General’s cheaper sticker price doesn’t actually guarantee that you’ll pay less.

Results: Even without having to link a current insurance company’s account, I was still able to receive three quotes – only after I had built out my driver profile with car information and specifics about my driving record. The few quotes I received for the coverage level I selected were reported as more or less accurate, but Gabi advised that I should “act fast,” as the “quotes could change anytime.” If I selected a quote, I had to enter remaining details about my driving record (such as my driver’s license number) before moving on to payment preferences. Furthermore, Gabi followed up with texts to my personal number, which was technically convenient, but something of an annoyance.
Unfortunately, some older drivers might be disqualified from standard insurance policies simply because of their age. If you are unable to get a standard insurance policy, Dairyland insurance might be a good option. The company also has pay-as-you-go plans, perfect for elders on a tight budget who could not otherwise afford to drive under a high-risk plan. Of all the nonstandard car insurance companies, Dairyland consistently has the fewest number of customer complaints, making it a good option if you need this type of coverage.
The best auto insurance companies provide a wide range of coverage options so your plan fits you the way it should — tailored to your specific needs. We required our top insurers to host all the basic essentials for coverage. This includes bodily injury liability, collision, comprehensive, personal injury protection (PIP), property damage, and uninsured/underinsured motorist coverage. For a quick refresher on what those terms cover, check out our auto insurance guide below.
Of our top auto insurers, State Farm has the fewest discounts. You won’t find any price breaks for young or elderly drivers, for being a loyal customer, nor for having a new car. Most of its discounts are safety related, like if you have airbags, anti-lock brakes, or enroll in a safe driving program. However, State Farm’s lack of discounts doesn’t mean your quote will be more expensive — just that you’ll have fewer opportunities to lower it.
Safe Auto Group Agency, Inc and/or its affiliates (“Safe Auto”) is located and operated exclusively in the United States of America. Safe Auto does not offer goods and/or services in any language of an European county, does not deal in any European currencies, and does not underwrite risks for or issue policies to individuals or companies located in the European Union.
Product highlights: We’re sure you’ve seen a barrage of GEICO ads dominating your television screen. But besides savvy marketing practices, GEICO also has several programs to help policyholders save money on auto expenses. These include the Fuel Finder feature on GEICO’s mobile app (to find the cheapest gas station in your area) and its Car Buying service (to compare features and prices on new and used cars). Through the Auto Repair Xpress service, a claims adjuster will meet you in the repair shop after you file a claim and help you through the process. In some regions, you can also count on GEICO to provide a rental car for rides to and from the shop.
On the other hand, if you’re still paying off your vehicle both comprehensive and collision coverage are likely required by your lender, and the lender may also set a maximum deductible on your coverage or have other requirements in place. Check with whichever company is providing your auto loan before giving up this coverage or changing your deductibles or coverage limits.
Results: After a short wait, the quoting tool produced two quotes, for $299 per month and $971 per month, plus links to two other insurance sites. SmartFinancial allows you to narrow down the results further by selecting desired features such as local agents and low down payment, but given how limited the results were in the first place, that particular option isn’t much help.
Results: Even without having to link a current insurance company’s account, I was still able to receive three quotes – only after I had built out my driver profile with car information and specifics about my driving record. The few quotes I received for the coverage level I selected were reported as more or less accurate, but Gabi advised that I should “act fast,” as the “quotes could change anytime.” If I selected a quote, I had to enter remaining details about my driving record (such as my driver’s license number) before moving on to payment preferences. Furthermore, Gabi followed up with texts to my personal number, which was technically convenient, but something of an annoyance.
A lot goes into an auto insurance rate quote, including your ZIP code, coverage levels, marital status, annual mileage, driving history and vehicle make, year and model. In most states, your gender and credit history are also used to determine rates. And again, the reason auto insurance comparison shopping is so important is because rates between companies are different for each person, too.
Now as to Hartford, I have had them for years and claims for uninured motorist on my car ins and for storm damage on my roof due to large hail. Both claims settled satisfactorily. Cost to the company will never be recovered thru cost of my policies. Also policy cost is in line with other large companies but defiantly not cheap. I just received a quote from Liberty Mutual on my car insurance $400 less that Hartford. However the agent seemed reluctant to send me the quote via email. I thought this strange since I wanted to verify the coverage was he same as I have, he said I just reviewed the coverage (via phone call) to which I replied I didn’t record the conversation so please send me an email detailing the cost and coverage, He stated he would but that was a couple hours age and still haven’ heard back. Go figure.

On top of being a stellar insurance company, Allstate provides a “senior discount” to those policyholders who are retired (or working only part-time) and above the age of 55. If you’re a safe driver and are looking to save even more, you can get a discount just because you use their Drivewise app to track your driving habits – and another discount every six months that you keep driving safely. Basically, you get discount after discount just for being yourself! If you have anti-lock brakes, an anti-theft system, or a new car, you will rack up savings for those things, too.

Customers aren’t very impressed by Liberty Mutual’s claims process or payouts. It’s ranked among “the rest” in J.D. Power’s survey, which falls at the bottom of the scale. It also earned a relatively low Consumer Reports score of 88 (or 23rd place out of 27 companies scored). Finally, Liberty Mutual didn’t quite meet the bar we set for financial stability. Its “A” from S&P Global and “A2” from Moody’s come up a little short of our requirements. These scores are still respectable — indicating an ability to pay out on claims — but mean that Liberty Mutual has a slightly poorer credit outlook in the event of a financial downturn.
The General also has some red flags when it comes to its financial solvency. While A.M. Best awards an “Excellent” financial strength rating to The General's parent company, American Family Insurance, The General itself isn't rated by agencies like like S&P Global and Moody’s. In fact, it has no ratings of its own — from any agency. The Insurance Information Institute recommends choosing providers with multiple financial strength evaluations, so this complete lack of evaluation gave us pause. While The General may still have the ability to pay out on claims, it isn’t backed with the same confidence as companies with many financial strength ratings.
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